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New: the Landed Cost API quotes duties and taxes at checkout in 40 markets. About the Landed Cost API

International OrdersInternational Orders

Cross-border · Returns & Refunds Abroad

Refund in the shopper's currency

Refund the exact amount the shopper paid, in their currency and to their method, and reclaim duties where the rules allow.

Essayer le sandbox Contacter les ventes

Why it matters

  • Exact refunds

    Shoppers get back what they paid, not a converted guess.

  • Duty drawback

    Reclaim eligible duties on returned goods.

  • Faster resolution

    Refunds start as soon as the return is scanned.

What's inside

Refunds

  • Presentment-currency refunds
  • Partial and multi-item refunds
  • Refund to original method or store credit

How it works

  1. 1

    Request

    The shopper starts a return.

  2. 2

    Ship back

    A local label sends the parcel to your returns address.

  3. 3

    Refund

    We refund in the shopper's currency.

  4. 4

    Reclaim

    Eligible duties are claimed back.

In code

Refund in the shopper's currency

Docs 
curl https://api.sandbox.international-orders.com/v1/refunds \
  -H "Authorization: Bearer $IO_SECRET_KEY" \
  -d order=ord_8KQ2 -d amount=4000 \
  -d currency=presentment

Works with

Questions about Returns & Refunds Abroad

Put Returns & Refunds Abroad to work

Test it in the sandbox today, or talk to us about your markets.

Essayer le sandbox Contacter les ventes