Travel & Hospitality · Customer since 2023
Atlas Ridge Tours
An Andean tour operator prices trips in travellers' currencies and handles disputes in one workflow.
- time spent on chargebacks
- −45%
- dispute win rate
- +18 pts
- presentment currencies
- 6
Illustrative figures for a fictional customer.
The challenge
Atlas Ridge sells multi-day tours in Peru, Chile and Argentina, mostly to travellers from Europe and North America. Trips were priced in US dollars, and some travellers disputed charges after seeing an unexpected amount on their statement.
Responding to a dispute meant collecting booking records, signed waivers and itinerary emails by hand, often after the deadline had nearly passed.
The solution
Tours are now priced in the traveller's currency at checkout, with the rate locked for the booking. Atlas Ridge holds balances in several currencies and converts when it pays local guides and lodges.
Disputes & Chargebacks collects booking evidence automatically and tracks each case against the scheme deadline, so the team reviews and submits rather than searches.
We used to lose disputes we should have won because the evidence was in five places. Now it's in one.
See what we could do for you
Run your numbers in the calculator, or talk to us about your markets.