Cross-border · Returns & Refunds Abroad
Refund in the shopper's currency
Refund the exact amount the shopper paid, in their currency and to their method, and reclaim duties where the rules allow.
Why it matters
Exact refunds
Shoppers get back what they paid, not a converted guess.
Duty drawback
Reclaim eligible duties on returned goods.
Faster resolution
Refunds start as soon as the return is scanned.
What's inside
Refunds
- Presentment-currency refunds
- Partial and multi-item refunds
- Refund to original method or store credit
How it works
- 1
Request
The shopper starts a return.
- 2
Ship back
A local label sends the parcel to your returns address.
- 3
Refund
We refund in the shopper's currency.
- 4
Reclaim
Eligible duties are claimed back.
curl https://api.sandbox.international-orders.com/v1/refunds \
-H "Authorization: Bearer $IO_SECRET_KEY" \
-d order=ord_8KQ2 -d amount=4000 \
-d currency=presentmentQuestions about Returns & Refunds Abroad
Put Returns & Refunds Abroad to work
Test it in the sandbox today, or talk to us about your markets.